Identify the Lawful basis for processing personal data
(a) Consent: the individual has given clear consent for you to process their personal data for a specific purpose.
Customers understand we take their name, email address, phone number, address to provide them with work related details. No marketing emails will be sent to customers.
(b) Contract: the processing is necessary for a contract you have with the individual, or because they have asked you to take specific steps before entering into a contract.
Pitch Perfect Roofing require client information in order to schedule work.
2. Your business has reviewed how you ask for and record consent. Your business has systems to record and manage ongoing consent.
Pitch Perfect Roofing collects customer information to schedule work and confirm booking with client.
3. when collecting personal information, we tell people how we will use it
Customers are informed on the phone that their data is only being used for job scheduling.
A Privacy Statement is available on request.
4. Right of Access
all staff has been informed to pass onto Jacky Whitten if a customer requests a copy of their personal information. Jacky Whitten will provide all information to the enquirer, free of charge within 30 days.
5. Right to rectification and data quality
any customer can have their data corrected/rectified within the company’s records and email address book.
6. Right to erasure including retention and disposal
all customer data stored can be erased at their request. This process entails:
1. Finding and removing the email address and contact information.
7. Right to restrict processing
your business has procedures to respond to an individual’s request to restrict the processing of their personal data.
Customer data is not shared with third parties. Pitch Perfect Roofing does not enter into marketing and data stored is only for work related issues
8. Right to data portability
If a customer requests their personal data. Pitch Perfect Roofing will send it in a simple email or spreadsheet format via email. Allowing them to easily transfer their data to various IT environments.
9. Right to Object
If a customer verbally or written requests to have their personal data removed, Jacky Whitten will be informed and act upon it.
10. Rights related to automated decision making including profiling
“Your business has identified whether any of your processing operations constitute automated decision making and have procedures in place to deal with the requirements.”
Not applicable to Pitch Perfect Roofing.
Pitch Perfect Roofing has a data protection policy that is explained to all members of staff and available in the office.
12. Processor contracts
Pitch Perfect Roofing has contracts with Sage.
13. Information risks
As reflected in this document. The Pitch Perfect Roofing management team understand the business impacts of data risks and manage them effectively.
14. Data Protection by Design
Pitch Perfect Roofing has implemented measures to protect data. These include:
Passwords are not shared.
When staff leave, passwords are changed.
Only the management team have access to payment details and Sage.
15. Data Protection Impact Assessments (DPIA)
Pitch Perfect Roofing will undergo DPIA’s if new tasks that require collecting personal data are undertaken.
16. Management Responsibility
The management team demonstrate support for data protection legislation and promote a positive culture of data protection compliance across the business.
17. Breach notification
If anyone suspects a breach of personal data within Pitch Perfect Roofing and Property Maintenance, the following actions will take place.
1. Jacky Whitten to be informed immediately.
2. Investigation to begin immediately to determine what data has been breach.
3. Fixes/password changes will be rolled out, and the relevant members informed.
18. International transfers
“Your business ensures an adequate level of protection for any personal data processed by others on your behalf that is transferred outside the European Economic Area.”
Not applicable to Pitch Perfect Roofing, who only operator in the UK.